Refund & Returns Policy

Last Updated: 20 August 2026

At LEGEND BAG, we don’t just sell bags — we deliver confidence, style, and trust with every order. 💼✨
Your satisfaction means everything to us, and we are always here to make things right if something goes wrong.

If you receive a product that is damaged, defective, incorrect, or not as expected, don’t worry — we’ve got you covered.

Please take a moment to read our policy carefully so you know exactly how we handle returns, refunds, and exchanges.

🛍️ 1. Return Eligibility

We accept return or replacement requests only in the following cases:

📦 You received a damaged or defective product
🎯 You received the wrong item, color, size, or variant
🖼️ The product is significantly different from the description or images
⚙️ A manufacturing defect is found

✅ To Qualify for a Return

Your product must be:

✔️ Unused, unworn, and in perfect original condition
✔️ Packed with all original tags, labels, and accessories
✔️ Free from stains, scratches, damage, perfume, makeup, or alterations
✔️ Returned with the original invoice/order details
✔️ Requested within 7 days of delivery

⚠️ Requests that do not meet these conditions may not be accepted.

🚫 2. Non-Returnable Items

To maintain fairness and product quality, the following items cannot be returned:

❌ Used, worn, washed, or altered products
❌ Items without original packaging, tags, or accessories
❌ Products damaged due to customer misuse or negligence
❌ Requests made after the 7-day return window
❌ Items showing normal wear and tear
❌ Products marked as non-returnable during sales or promotions

📩 3. How to Request a Return

Starting a return is simple and quick.

Just contact us within 7 days of delivery and share:

🧾 Order number
👤 Full name & contact details
❗ Reason for return
📸 Clear photos/videos of the issue
📦 Packaging & shipping label images (if applicable)

Once received, our quality team will carefully review your request and respond with approval or rejection.

📦 4. Damaged, Defective, or Wrong Products

We sincerely apologize if this happens — it’s rare, but we take it seriously.

📹 We strongly recommend recording an unboxing video when opening your package. It helps us resolve issues faster.

If your claim is verified, we will offer:

🔁 Replacement (subject to availability)
💰 Refund of product value
🤝 Or another suitable solution

🚚 5. Return Shipping

✅ If the mistake is ours (wrong/damaged/defective item), we cover or arrange return shipping
⚠️ If the return is due to personal preference, the customer may bear shipping costs
💸 In some cases, return shipping may be deducted from the refund

💰 6. Refund Policy

Once we receive and inspect your returned product, we will notify you.

If approved:

💳 Refunds are issued to your original payment method (or agreed alternative)
🔍 Refunds are processed only after quality inspection
⏳ Processing time may vary depending on your bank or payment provider

Please note: bank processing time is beyond our control.

🔄 7. Exchange & Replacement

We offer exchanges/replacements only when:

🛠️ Product is defective or damaged
📦 Wrong item/variant was delivered
🚚 Damage occurred during transit

Important:

🔁 Replacement depends on stock availability
❌ If unavailable, we may offer:
- 💰 Refund
- 🔄 Alternative product
- 🤝 Other suitable resolution

❌ 8. Order Cancellation

Orders can be cancelled only before shipping
Once shipped, cancellation is not possible
After delivery, you may follow the return process (if eligible)

💵 9. COD Refunds

For Cash on Delivery orders:

Refunds (if approved) will be processed after verification
You may need to provide bank details for transfer
Please ensure all details are correct to avoid delays

🚚 10. Shipping Delays

Delays may occur due to:

Courier/logistics issues
Weather conditions or natural events
Strikes, lockdowns, or government restrictions
Incorrect address provided by customer

⛔ Such delays do not automatically qualify for refunds or cancellations, but we will always support you in resolving delivery issues.

🎨 11. Color & Appearance Disclaimer

We try our best to show accurate product images, but:

📱 Colors may vary due to screen settings or lighting
🎨 Minor differences in texture or shade are normal
❌ These are not considered defects

⏱️ 12. Refund Timeline

Refunds are processed after inspection approval
Once initiated, timing depends on your bank/payment provider
We always aim for a smooth and fast process 💙

🚨 13. Fraud & Abuse Protection

To protect honest customers, we may reject requests involving:

⚠️ Misuse or intentional product damage
❌ False claims or misleading information
🔁 Excessive return activity
🧾 Tampering with products or packaging
🚫 Any fraudulent behavior

📞 14. Contact Us

We’re always here to help you 💙

LEGEND BAG
🌐 Website: https://legendbag.com/
📧 Email: info@legendbag.com
📱 Phone/WhatsApp: +91 93047 41994

⚠️ Final Note

By placing an order with LEGEND BAG, you agree to this Refund & Returns Policy.

We may update this policy from time to time to improve your experience. Any changes will be posted on this page.

💼 LEGEND BAG — Carry Style. Carry Confidence.